1. How can I take a free LearnWell Online
course?
Go to the
course page via www.learnwell.org/allcourses.htm and study
the web-page. Follow the links and do the exercises for yourself. There is
nothing to email in or to submit. That is all. When you do
this, you do not receive a certificate. You will find there some courses
that are especially for those who cannot pay and that do not charge for
the certificates.
2. How can I take a LearnWell Online course for
a 3-contact hours Continuing Education Certificare (0.3 CEUs or 3 CE Hourss) and receive
my
certificate immediately online? 1) Go to the course
web-sites via www.learnwell.org/allcourses.htm and find
the course you want, 2) click on
TEST at the beginning or end of the
course-page and proceed, 3) pay $24 via your credit card, and if 75% or
more is correct, you will receive your certificate in your printer
immediately. 4) Refunds are given only when the
participant is charged double for one course because of the action of the
LearnWell software. Once a participant completed a course and received the
certificate, refunds cannot be given if he or she discovers that the
course was not needed or does not apply in his or her circumstances. Thus
please make sure you need or want the course before taking it and check on
the applicable accreditation. Keep a record of your course, the date you
took the course, your login name, your password, and the 12 multiple
choice answers. (If you loose your certificate, need it right away, and
cannot get it from www.nurseslearning.com, consider taking the
course over again, using a different login and password. That is the
fastest way to get your new certificate. That costs more but it saves
time. Also consider point 4 below.)
3. What do I do when I make a mistake on the
spelling of my name or my license number and I need to get a new
certificate? We cannot re-issue new certificates online. You may
post-mail us the wrong certificate with the needed changes, your address,
and a $10.00 check. We will then issue a new certificate by hand and mail
it to you. Since it is your mistake, you need to absorb the cost. You
cannot hold two certificates for the same course. If it somehow was
our mistake, there is then no fee for a re-issued certificate. But first
read the next point.
4. How can I print my certificate if it is not
printed when I take
a course with the Test? If you have difficulty
printing your certificate, or if you lost your copy, click here and login. Then go to
Your Record,
CE LOG Book, and click under
Certificates.
LearnWell uses the Nurses Learning Network as an
out-sourcing company to facilitate the online testing, payment and 24/7
issuing of certificates. We generally do not issue copies of certificates
directly, we do so only through www.nurseslearning.com.
5. What do I do when I cannot get from the test
to the money submission and certificate printout? The problem my be
your setting of cookies. Open them up so that your website can download
the money submission site. The information about the cookies is usually on
the top just below the Microsoft Explorer. Or: (1) On the top line of
your browser, click on the VIEW option, then click on PRIVACY, then
on SETTINGS. 2) Now CLICK on the SLIDER BAR and move it down until it
reads, ACCEPT ALL COOKIES. 3) Click on CLOSE and then on OK.
6.
Can I take a
LearnWell Online course for a post-mailed certificate?
Generally No.
But you may email edu@learnwell.org and apply for special
arrangements for five or more courses. In the email subject line, write
"LearnWell Mail Application."
7. Can I take courses for 30 CE Hours or 3 CEUs
at LearnWell? Yes, go to www.klimes.org and pay $70.
8. Do I need to follow all links on the course page
and do all suggested assignments? No, for some links and
assignments may require more than the allocated time. But do follow some
and spend the suggested time on the course.
9. What do I do when I have a problem with taking a
LearnWell course? Please first re-read all the points in this HELP-page.
Email edu@learnwell.org
and state your problem
clearly, giving your name and address, the course you took, and the date
you took the course. Make sure that you actually took and completed a
LearnWell.org course. (We get emails from individuals who took courses by
other providers.) In the subject line of your email write "LearnWell
Problem." We will respond usually within 24 hours and try to assist.
10. What is a CEU and how is it different from a CE
Hour? A CEU is a Contuning Education Unit that is given when
individuals show that they have satisfactorily completed 10 CE (Continuing
Education) Hours of studies. All LearnWell courses that charge $24 are for
3 CE Hours and thus carry 0.3 CEUs. A 3 CEU course would require 30 CE
Hours of studies, a 30 CEU course would reurire 300 CE Hours of study.
LearnWell does not offer the last type of studies. There is a big
difference between CEUs and CE Hours.
11. What more can I do to get help? Email us
at edu@learnwell.org. After emailing
us with the problem details, and our response did not solve the problem,
phone us a 916-984-7437. If you have to leave a message, please give your
name and phone number clearly twice. Read this page carefully and make sure that the
problem is not your computer or that you are taking a course from another
provider beside www.learnwell.org
that is causing the problem. We will try to do all we can to serve you. In
nearly all cases, we need written details to solve problems.
